Plain rules, written to be read
Refund and reschedule policy | Psychic Reading
Free rescheduling up to 24 hours before. Full refund outside 24 hours. Simple, fair.
The short version. More than 24 hours before your slot: reschedule free or take a full refund, your choice. Inside 24 hours: reschedule free, refund only in exceptional cases. If we cancel on our side: full refund, always, or a new slot if you prefer one.
Before you pay anything
Nothing is charged at the time of booking. The form is a request. Payment of ₹1,777 (GST included) happens only after the team confirms your slot and you say yes. If plans change before payment, there is simply nothing to refund.
Rescheduling
Write to the team from your confirmation email or to connect@ppureenergygurukul.com. More than 24 hours before your slot, rescheduling is free, once, no questions. Inside 24 hours it stays free, once, subject to availability. The five free extra minutes are part of every slot and are never lost by moving it.
Cancellations and refunds
More than 24 hours before your slot: cancel for a full refund, or keep the value as credit for a later date if you prefer. Inside 24 hours: the slot can still move for free, but the fee is not refunded, because the time was held for you. Exceptions are real ones: illness, a family emergency, a power cut. Write to us and we will be reasonable.
If the reading cannot happen on our side
If SshreeVidhyaa is unavailable, unwell, or a connection fails before the reading can start, you choose: a new slot or a full refund. If a reading is cut short by a problem on our side after it began, the unused part is refunded in proportion, or you take a fresh short slot.
How refunds arrive
Refunds go back the way the money came: UPI to the same UPI ID, card to the same card, PayPal to the same account. They are initiated within one working day of confirmation. Banks and card networks take their own time after that, usually two to five working days in India, longer for some international cards.
One honest note
No reading guarantees an outcome, and a refund is not offered because a reading was unwelcome. It is offered when appointments fail. If a reading disappointed you in its manner or conduct, write to connect@ppureenergygurukul.com: every complaint is read by a person and answered within one working day.